Customer Success Expert

Job title:

Customer Success Expert

Company:

Samsonite

Job description

As a member of the central European team, you will be the liaison between our company and our valued customers. Your responsibilities include building and maintaining strong customer relationships and ensuring an optimal experience for our clients, both our customers and consumers.Key ResponsibilitiesPrimary tasks:

• Develop and deliver educational materials and after sales related content – both online and offline – with the aim to improve the customer journey
• Maintain our knowledge base and ensure proper communication throughout the full customer journey, both online and offline
• Interact with several different departments – both internal and external – such as sales offices, repair centers, IT, logistics, marketing and digital department to achieve this goal
• Perform administrative tasks to support the team on ad hoc basis

Your goals

• Develop strong relationships with all stakeholders (customers, sales offices, repair centers) through proactive communication, regular follow-ups, with the ultimate goal to understand their needs
• Assist stakeholders in maximizing the benefits of our solutions: Upon implementing new solutions, ensure a smooth implementation, and provide necessary guidance to ensure successful use of our products/services
• Monitor customer satisfaction and take proactive measures to address any concerns. Share this information with internal teams to continuously strive to exceed customer expectations
• Be a valuable resource for customers by advising them on optimizing their use of our services and identifying opportunities for growth and improvement

Applicants should ideally:

• Have experience in a similar role in customer services
• Embrace new technologies that bring customer services to a next level
• Show excellent communication and presentation skills.
• Show problem-solving skills and the ability to effectively multitask.
• Be fluent in English and French. Knowledge of other languages like German is an asset
• Have a proactive and result-oriented mindset.
• Knowledge of SAP and Salesforce Service Cloud is a plus.
• Willingness to travel if required

Samsonite is offering:

• A very challenging job with growing possibilities in the European Headquarters of an international company based in Oudenaarde.
• A permanent job with a very attractive salary package and extra-legal benefits.

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Expected salary

Location

Audenarde, Flandre-Orientale

Job date

Sat, 07 Sep 2024 22:53:39 GMT

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