Customer Success Engineer | Responsible AI

Job title:

Customer Success Engineer | Responsible AI

Company:

Deeploy

Job description

Hi there!Are you passionate about unlocking AI’s potential while ensuring it remains ethical and impactful? At Deeploy, we’re tackling one of AI’s biggest challenges: helping organizations build powerful, trustworthy, and responsible AI systems. As an Implementation Engineer for Responsible AI, you’ll be at the forefront of our mission.About the RoleAs a Customer Success Engineer, you’ll be the bridge between our innovative product and the real-world challenges our customers face. Your role will focus on building strong relationships, delivering impactful solutions, and driving customer success and retention.You’ll work closely with our clients to understand their needs, conduct product trials, implement our platform in line with their strategy, and identify potentials to increase our customers’ value. Closely working with our product, you’ll play a key role in shaping product development and guiding organizations toward responsible AI adoption.This is more than just a technical role-it’s an opportunity to shape the future of AI and make a tangible difference in how organizations innovate, operate, and use AI responsibly.Key ResponsibilitiesUnderstand Customer Needs: Collaborate with customers to uncover their challenges and goals, translating them into tailored solutions using Deeploy, continuously driving customer value.Deliver Value Quickly: Design and deliver compelling product trials, proof-of-concept projects, and implementation of our platform.Own Account Management: Build, manage, and grow customer accounts by building relationships and continuously identifying customer needsCollaborate Across Teams: Partner with our product and sales team to align strategies and ensure smooth implementation for customers.Drive Product Adoption & Development: Drive product adoption at customers and share insights to help shape our product roadmap, ensuring it solves the right problems.Build Tools & Resources: Develop reusable templates, best practices, and tools to empower the broader team and improve efficiency.Must-HavesCustomer Focus: You’ve worked on data, AI, or ML projects that deliver real business value.Account Management: You’re commercially driven, always thinking about how to grow a customer while building strong relationshipsTechnical Skills: You’re comfortable collaborating with data scientists, engineers, and other technical stakeholders.Industry Expertise: You have experience in regulated industries like finance, healthcare, or public markets in Europe.

Educational Background: You hold a degree in a technical field (e.g., Engineering, Data Science, AI, Econometrics).Language Proficiency: You’re fluent in both English and Dutch.Nice-to-HavesKnowledge of Responsible AI: Familiarity with responsible AI principles, including transparency, explainability, and compliance frameworks.Start-Up Experience: Hands-on experience working in start-ups or fast-paced, dynamic environments, with the ability to adapt and thrive in evolving scenarios.Problem-Solving and Communication: Strong analytical skills to tackle complex challenges, paired with excellent presentation abilities to communicate solutions effectively to diverse audiences.Why Join Deeploy?Shape the Future of AI: Work at the forefront of AI governance, transparency, and compliance, helping organizations innovate responsibly and create meaningful impact.Collaborative Culture: Be part of a team that values openness, inclusivity, and collaboration. At Deeploy, every voice matters, and diverse perspectives drive our innovation.Growth Opportunities: Access opportunities to learn, develop, and advance your career in a fast-growing company dedicated to transforming the AI landscape.Competitive Benefits: Enjoy a competitive salary, stock options, and a comprehensive benefits package, including a pension plan.Flexibility and Balance: Thrive in a flexible, hybrid work environment that supports your personal and professional well-being.Our Hiring ProcessWe value efficiency and transparency. Here’s what to expect:Application: Share your LinkedIn/CV and any personal projects you’re proud of.Introductory Call: A 20-minute chat to introduce our team and learn more about you.Personal & Team Fit: A 60-minute chat with 2 team members you would work with in the futureCase Study: Prepare a case (timeboxed to 3 hours) and present it in a follow-up meeting with two team members.Offer: If we’re a fit, we’ll extend an offer and welcome you aboard!How to ApplyIf this role excites you, we’d love to hear from you. Apply now and take the next step in shaping the future of AI responsibly!Got questions? Reach out anytime at jobs@deeploy.ml.

Expected salary

Location

Utrecht

Job date

Sat, 22 Feb 2025 07:30:17 GMT

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