Customer Success Associate


Customer Success Associate Job Brief

We have a vacancy of Customer Success Associate in our company, Advanced. This vacancy is based in Birmingham. Please go through the job detail mentioned below.

Position Title: Customer Success Associate Job
Company: Advanced
Work Type: Full Time
City of work: Birmingham
Last Date to Apply:
URL Expiry: 2023-03-25
Posted on:

Customer Success Associate Job Detail

Role Introduction:

An exciting role is available within our Customer Success team, where you will work alongside Customer Success Executives and Customer Success Managers to make a significant impact on the experience that our customers have with our products. Taking a digital-first approach to engaging with our customers, your role will be to deliver a personal service to up to 500 customers.

What You Will Do:

  • Support customers adoption and use of Advanced products
  • Manage a portfolio of customers, building success plans for your cohort and actively delivering to their needs
  • Create evangelists by listening to customers closely and delighting them with our user experience and service
  • Collaborate across functions to ensure we have a joined up and consistent approach for the customer
  • Identify opportunities to expand our offering to customers through active listening and consultative discussions
  • Share insights from other customers use of our solutions to help them get the best results

What You Will Have:

  • Commercial awareness skills ensuring the customer is realising their return on investment
  • An excellent problem solver with the ability to identify and resolve problems as they are recognised
  • Excellent interpersonal skills with the ability to build and maintain strong relationships
  • Comfortable at communicating with varying levels of seniority
  • High attention to detail and organisational skills

What We Do For You:

Wellbeing focussed – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
  • Generous Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
  • Summer Fridays – Every Friday afternoon off throughout and 2022 (or equivalent time in the week)
  • Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
Financial wellbeing – We understand as well as your mental wellbeing, your financial wellbeing is really important
  • Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
  • Income protection insurance – Providing you with support and assistance when you need it most
  • Life insurance – 4x times salary to help give you and your loved ones peace of mind
Personal Growth – Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • 65% Internal Mobility – Committed to the development & growth of our people with 65% of our experienced roles filled by our own people
  • Profit Share – Our Group-wide bonus scheme enables you to reap the rewards of your success
Recognition – Highlighting and rewarding the great work our people do
  • Top Achievers Club – Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees – read about what it’s like!
  • Tiered Recognition Bonus – There are many ways you can make an impact in the business, which are rewarded with one-off financial rewards like Spot Bonuses, Values Awards, Hero Awards
  • Clear Review – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
  • MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
  • Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
  • Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:

We are one the UK’s largest tech companies, and our products sit at the heart of some of the country’s best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers.
We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.
Find out more about the next steps once you’ve applied here –

Direct Apply

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