Customer Success Account Manager

Job title:

Customer Success Account Manager

Company:

Microsoft

Job description

Join Microsoft as a Customer Success Account Manager!At Microsoft, we aim to empower every person and organization to achieve more. Our culture embraces a growth mindset, inspiring excellence, and encouraging everyone to bring their best each day. Our diverse and inclusive environment allows everyone to bring their unique perspectives and ideas, driving creativity and innovation. We support work-life balance and offer various programs and benefits to ensure our employees’ well-being and professional growth.You can be part of this mission and help create innovations that impact billions of lives around the world.Your Role: As a Customer Success Account Manager, you’ll be at the forefront of our customers’ digital transformation journey. You’ll manage program deliveries and build strong relationships with customer executives to ensure they successfully adopt and use Microsoft cloud technologies.Responsibilities:Key Responsibilities:

• Lead Delivery: Ensure services are delivered to meet customer priorities and desired outcomes.
• Engage Customer Executive Sponsors: Establishes and nurtures strong executive sponsorship and manages the relationships with customer leadership to drive the execution of the strategic account plan, consumption roadmap & delivery execution oversight. ​
• Drive Cloud Consumption:

• Align strategic account planning to drive cloud consumption and success engagements aligned to the desired customer outcomes.
• Accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, with support from the technical resources aligned to the account.
• Leads the Customer Success & Support team, aligning prioritized customer solutions, managing the Strategic account plan.
• Leverage Technology: Use your hands-on experience with large technology solutions to create valuable cloud-based solutions.

We are looking for a highly motivated and passionate individual with a growth-oriented mindset.

Experiences Required:

• Business ownership and growth-oriented mindset, ability to drive predictable delivery business within portfolio.
• 5+ years of experience in complex engagement or program management, preferably with cloud and software/services solutions.
• Experience with a global enterprise environment with an understanding of corporate customer support needs.
• Strong relationship-building skills with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Business Owners, Senior Executives, IT management etc.)
• Excellent collaboration and communication skills.
• Technical expertise in cloud and hybrid infrastructures, architecture designs, and migrations. Microsoft technology knowledge preferred.
• Fluent in Danish and English.

Qualifications:Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Expected salary

Location

København

Job date

Thu, 16 Jan 2025 05:24:43 GMT

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