Customer Service Tender & Quote Specialist (Contratto di Apprendistato) in Milano, Italy

Contract type: Apprendistato

Way of work: Hybrid

We are seeking a dynamic individual to join our team as a Customer Service Tender & Quote Specialist . In this role, you will play a crucial part in supporting our sales team by managing the bid and tender processes (end2end from tender announcement to the final contract booking), ensuring the timely preparation of high-quality proposals that are competitive and compliant with company standards and finalizing the contract signature with our customer.

Responsibilities:

• Prepare and compile all necessary documentation, including quotations for service contract tenders referred to all Business Units, ensuring accuracy and completeness.

• Maintain awareness of tender announcements and provide pertinent information to Key Account Managers.

• Generate quotes for the customers upon request from Key Account Managers.

• Conduct pre-quote activities such as credit checks and updates on realization times.

• Follow the approval process for quotes using dedicated tools and reaching out the proper stakeholder.

• Manage contracts, ensuring their preparation and maintenance throughout the contract lifecycle for both public and private customers.

• Interface effectively with internal and external stakeholders to address tender-related issues and ensure alignment on quality documentation.

• Assist in the coordination of contract bookings between public administration, Philips, and the Global Business Services (GBS) team.

Requirements:

• A University degree in Administration, Law, Finance or a related field would be a plus.

• Up to 2 years of relevant experience, preferably in roles involving customer service or sales support, with exposure to tender processes.

• Strong communication skills in English and Italian (oral and written).

• Proficiency in Microsoft Office suite. Knowledge of tools like SAP and Salesforce Service Max will be a plus.

• Being communicative, adaptable to working in a collaborative team environment, detail-oriented and capable of continuous learning to adapt to evolving tender processes.

In return, we offer you:

• A full-time, Milan-based 2-year apprenticeship with a competitive salary and development opportunities upon program completion.

• Free lunches in the office’s canteen.

• A chance to build your career in an international company that values innovation.

• A fast-paced, dynamic work environment.

• A wide range of additional welfare benefits specific to your region (ask your recruiter for details).

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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