Customer Service Team Leader with German

Job title:

Customer Service Team Leader with German

Company:

LeasingTeam

Job description

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group – Poland’s largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.*In LeasingTeam Professional, there is a procedure for reporting violations (via email) in accordance with whistleblower protection regulations. The detailed rules related to this procedure are available on the website at: https://ltprofessional.pl/procedura-zglaszania-naruszenFor one of our Clients, big outsourcing company, we are currently looking for:
Customer Service Team Leader with German
00136982

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training

• Very good command of German (C1) and English (B2)
• Experience in team management
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Willingness to work a flexible schedule (up to 9/10 PM max)
• CV in english

Expected salary

Location

Katowice, śląskie

Job date

Sat, 21 Dec 2024 23:09:56 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.