Customer Service Support

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Job Purpose

Daily communication with the sales and service teams. Management of Linde and Co op contract.

Essential Duties and Responsibilities

• Providing admin support in managing all Linde Co-op calls, weekly visits and communication with Linde and Co-op teams. The role will also include attendance at review meetings
• Manage a small number of the larger topping contracts we currently enjoy, as we plan to migrate the current IBCS topping contracts over to Manchester control
• Management of scrap collections from site and calculation of rebates offered (including Aldi)
• Regular maintenance and check of outstanding service invoicing
• Provide support to sales team in Salesforce and quotations
• Provide support and holiday cover for Service Admin, Topping contracts
• Provide support and holiday cover for Customer Service Support, Sales
• Data collection and input of data for service reports
• Creation and management of sales orders in SAP

Skills and Competencies

• Good communication skills and able to liaise with team members and customers
• Experience in sales and service
• Customer-focused mindset
• Ability to work both as part of a team and individually

Knowledge and Experience

• Ability to interact and communicate effectively
• Basic Microsoft excel and word skills
• Salesforce (FS360) and SAP experience
• Proven experience in customer service

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.

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