SCOUTER
Job title:
Customer Service support – English B2, Dutch and or Polish
Company:
SCOUTER
Job description
Our global client is seeking skilled and bilingual Customer Service Staff members to join their team for a project-based assignment in Poland. The ideal candidate should be proficient in both Dutch and/or Polish languages. As well as English proficiency B2.As part of the Customer Support team, you are in a position to provide high quality user experience to global users and content creators of a popular mobile/video-editing app. In this role, you willPrimary Duties and Responsibilities:
- Help resolve user issues via in-app tickets/email and chat efficiently and accurately.
- Navigate different users by making use of established SOPs; you will raise gaps and missing process steps when you find them
- Communicate effectively and professionally in your interactions with users.
- Periodically make outbound calls to conduct follow-through resolution where needed. And other tasks required.
QUALIFICATIONS:
- Education: High school diploma or equivalent is required; a degree in communications, business, or a related field is a plus.
- These two languages are great if you have them, otherwise either one of them:
- Native or almost native in Dutch or Polish.
- English proficiency B2.
- Good English communication skills (you will ace our English test!)
- Familiar with social media platforms and other mobile/video-editing applications
- Prior customer support experience is a plus but not required. Fresh graduates are welcome to apply
Workplace: Milionowa 4B, 93-102 ŁódźJob Type: Full-timeBenefits:
- Health insurance
- Promotion to permanent employee
Schedule:
- Holidays
- Night shift
- Weekends
This is great opportunity to start a career or pivot to something different.
Expected salary
Location
Łódź, łódzkie
Job date
Fri, 06 Sep 2024 22:25:46 GMT
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