Customer Service Supervisor (CSS)

Job title:

Customer Service Supervisor (CSS)

Company:

University of Exeter

Job description

Finance, Infrastructure & Commercial Services (FICS)Commercial OperationsSalary up to £28,421 depend on skills and experienceGenerous 39 days holiday allowance (Including bank holidays)Access to state of the art sports facilitiesAccredited learning and development opportunitiesThis full time, permanent post will be focused on supervising our service delivery across both Streatham and St Luke’s campuses within the Commercial Operations portfolio.Working 36.5 hours per week for any 5 days out of 7 this role will require evenings and weekend working with some daytime support.You will have a flexible approach to working patterns, as well as having excellent communication skills.Our incredibly busy, unique venues require a candidate that is service-orientated with the ability to thrive in an energetic and dynamic environment.You will make a significant contribution to the achievement of the following aims:

• ensuring students receive the highest quality student experience
• developing standards which ensure the service is at the forefront of the industry
• delivering a financial contribution to ensure continuous investment across the University’s estate
• Providing exceptional customer service to all our event clients
• Development of existing VIP services

We are looking for customer focused, team players who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.You will demonstrate high standards and be well organised. Previous experience within high end hospitality is desirable.Please ensure you read the Job Description and Person Specification for full details of this role.BenefitsWe offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• onsite gyms and a cycle to work scheme
• sector leading policies around

(up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy * stunning campus environments in Exeter and Cornwall, in the beautifulFurther informationFor an informal discussion about the role, please contact Max Droudge (Trading Operations Manager),Our Equality, Diversity and Inclusion CommitmentWe are committed to ensuring are available for interviews and workplaces.Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.We are proud signatories of the and welcome applications from service peopleJob title Customer Service Supervisor (CSS) Job reference Q01390 Date posted 17/01/2025 Application closing date 03/02/2025 Location Exeter Salary From £26,257 up to £28,421 on Grade C, depending on qualifications and experience. Package Generous holiday allowances, flexible working, pension scheme. Contractual hours Blank Basis Blank Job category/type Hospitality, Conferencing and Events, Retail, Catering, Foodservice, Bars Attachments Job description

Finance, Infrastructure & Commercial Services (FICS)Commercial OperationsSalary up to £28,421 depend on skills and experienceGenerous 39 days holiday allowance (Including bank holidays)Access to state of the art sports facilitiesAccredited learning and development opportunitiesThis full time, permanent post will be focused on supervising our service delivery across both Streatham and St Luke’s campuses within the Commercial Operations portfolio.Working 36.5 hours per week for any 5 days out of 7 this role will require evenings and weekend working with some daytime support.You will have a flexible approach to working patterns, as well as having excellent communication skills.Our incredibly busy, unique venues require a candidate that is service-orientated with the ability to thrive in an energetic and dynamic environment.You will make a significant contribution to the achievement of the following aims:

• ensuring students receive the highest quality student experience
• developing standards which ensure the service is at the forefront of the industry
• delivering a financial contribution to ensure continuous investment across the University’s estate
• Providing exceptional customer service to all our event clients
• Development of existing VIP services

We are looking for customer focused, team players who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.You will demonstrate high standards and be well organised. Previous experience within high end hospitality is desirable.Please ensure you read the Job Description and Person Specification for full details of this role.BenefitsWe offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• onsite gyms and a cycle to work scheme
• sector leading policies around

(up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy * stunning campus environments in Exeter and Cornwall, in the beautifulFurther informationFor an informal discussion about the role, please contact Max Droudge (Trading Operations Manager),Our Equality, Diversity and Inclusion CommitmentWe are committed to ensuring are available for interviews and workplaces.Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

Expected salary

£26257 – 28421 per year

Location

Exeter

Job date

Fri, 17 Jan 2025 23:22:11 GMT

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