Customer Service Specialist

Location:

Gyor (H 9027) – Hungary

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Sales Jobs

Advertiser:

Dana Incorporated

Job ID:

133421673

Posted On: 

09 September 2026

Job Duties and Responsibilities

–    Answer customer incoming calls/chat/emails
–    Enters orders into ERP system 
–    Review and resolve blocked orders
–    Upsell placing orders of danaaftermarket & Teccom and use of our portals.
–    Past due customer communication
–    EDI process knowledge and resolve ASN issues 
–    Coordinates shortage, overage, damage claims and returns
–    Works with sales, accounting and product management  to resolve debits, credits, and warranty related issues
–    Schedules and executes shipments in cooperation with logistics, customers and forwarders
–    Handles shipment tracking 
–    Handles document requests and export documentation
–    Maintains master data
–    Executes dunning for account receivable
–    Assist with daily case volume as needed
–    Participates on occasional projects upon need; supports ASMs with price lists, statistics and travel planning
–    Drive for process improvement by working on cross functional teams
–    Performs all other duties as assigned

Requirements

–    Advanced English to start conversations and writing.
–    Minimum Education (Profession / Specialty): Bachelor’s degree in Administration or similar
–    Required Experience (Years and Areas): Minimum of 3 years in customer service
–    At least one foreign language in plus: Russian, Turkish, French, German, Spanish, Italian
–    Analysis and solution of problems and decision making
–    Conflict management and resolution
–    Experience with CRM Sales Force system and SAP as a plus.

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