Customer Service Specialist III

Location:

(43-300) Bielsko-Biala, Silesian, Poland

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Advertiser:

Enersys Delaware Inc.

Job ID:

131158403

Posted On:

27 September 2024

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose

Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

Essential Duties and Responsibilities
-Communicate effectively via telephone, email, and mail.
-Process domestic and international ing sales orders ensuring accuracy of the information provided and initiating communication necessary to guarantee customer satisfaction.
-Provide total support to field locations and manufacturing facilities on inquiries in order to obtain resolution of issues and have the ability to understand manufacturing process, production planning, sales, and financial effort.
-Perform other reasonable duties as assigned
-This position may have supervisory responsibilities.

Qualifications

Minimum Qualifications

-High school Diploma or equivalent.
-5 years account/customer service experience.
-Proficient in Microsoft Office
Preferred Qualifications

-Bachelor’s Degree in business or related field

General Job Requirements
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-This position will work in an office setting, expect minimal physical demands.
-Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
 

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  EEO/Minority/Female/Vets/Disabled

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