Customer Service Specialist I in Geel, Belgium

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information:

This role is based in Geel, Belgium, a hub for connecting with customers and distributors across diverse regions. Join our team with wide-ranging strengths at Thermo Fisher Scientific Inc. and chip in to our outstanding customer service.

How Will You Make an Impact?:

As a Customer Service Specialist I, you will play a crucial role in ensuring detailed customer interactions and support. Your efforts will help us successfully conduct strategies that give to a healthier, cleaner, and safer world.

A Day in the Life:

• Responsible for customers/distributors within a certain region

• Order entry, follow-up, and communication with customers/distributors

• Dealing with telephone calls of customers/distributors in different languages

• Interface between customers/distributors and the different operational departments

• Complaint handling and follow-up

• Close communication with the quote team on special offers and projects

• Dealing with return shipments/credit notes and financial follow-up

• Actively participating in updating/improving existing processes and initiating new ones to improve customer experience.

Education: Bachelor’s/Master’s degree (languages, marketing, or any proven experience).

Experience:

• Required: No previous work experience required.

• Preferred: Proven experience in customer service or a related field.

Knowledge, Skills, Abilities:

• Excellent knowledge of software packages (Word, Excel, OneNote, Teams)

• Proficiency in Dutch, English (knowledgde of French and German is a plus)

• Emphasis on providing excellent customer service

• Outstanding time management and organizational skills

• Proven problem-solving demeanor

• Phenomenal teammate

• Effective interpersonal skills with internal and external customers through various means

Physical Requirements / Work Environment

• Ability to multitask to meet deadlines

• Capable of working with people at all levels of the organization

What We Offer

Compensation

• Competitive Annual Pay Rate

• Performance-Related Bonus where eligible*

• Annual merit performance-based increase

Excellent Benefits

• Medical Benefits*

• Annual Leave

• Pension Plan*

• Employee Referral Bonus

• Career Advancement Opportunities

• This may vary by country based on local legal requirements.

We welcome candidates that enjoy working in a diverse, multi-disciplinary, groundbreaking technology environment where personal development and team cooperation are key to success, to make the impossible à possible for our customers.

Diversity in our teams is an important element to build an effective and challenging working environment. Integrity, Intensity, Innovation, and Involvement are key values that we expect of all that are part of our community.

We encourage candidates to enjoy working in an international team, matrix organization, personal growth and development and team collaborations are key to success factors.

Diversity in our teams is an important element to build an effective and challenging working environment.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.