Customer Service Specialist | Belgium

Job title:

Customer Service Specialist | Belgium

Company:

Boehringer Ingelheim

Job description

WHO ARE WE?ROPU MIDI is a Regional Operating Unit that covers all local Human Pharma and Animal Health Operating Units across Belgium, Denmark, Norway, Finland, Greece, Portugal, Sweden, and The Netherlands. MIDI has a multicultural and diverse work environment. More than 1.800 employees are striving to work together to improve lives for patients and animals in our region.THE OPPORTUNITYContribute to the value of our brands, products, and organization by managing daily local and regional customer service activities within the ROPU. This role involves building strong, collaborative relationships with customers and external service providers, ensuring the delivery of our products within Human Pharma and Animal Health.You will be joining a team of 2 direct colleagues in our office in Brussels.
We offer continuous learning and development programs tailored to your career aspirations. Whether it’s through training sessions, mentorship, or access to industry resources, we support your journey at Boehringer Ingelheim.This position is based in Belgium, Brussels and reports directly to the Customer Care Coordinator.This is a fantastic opportunity for an experienced professional who wants to be part of a truly innovative and revolutionary team! Join us if you want to make the difference.YOUR KEY RESPONSIBILITIES

• Execute all day-to-day activities regarding customer order management (order taking, shelf-life, quantity and pricing checks, processing, billing, back-orders).
• First/Single point of contact for daily communication with the relevant 3PL warehouses with regards to Order Management.
• Day-to-day coordination related to outbound deliveries / customer service activities.
• Financial administration related to stock (value), customer orders, returns, complaints and customer agreements.
• Handle, process and follow-up product recall, returns and complaints (financial, technical product and logistical complaints).
• Initiation, setup, creation, checks and maintenance of master data for material and customers in relevant Boehringer Ingelheim’s systems, relevant third-party systems.
• Initiation, setup, creation, checks and maintenance of EDI (orders and invoices), different online tools and/or system connections with external parties.
• Relevant testing and key-user activities for above mentioned systems and connections, as well as SAP regression tests.
• Coordinate outbound delivery of products to customers in line with best practices and regulatory requirements.
• Regular review of short-dated inventory, version changes.
• Supply Chain cost optimization, including reduction of inventory destructions and overall cost optimization of ®OPU SCM and customer service activities.
• Ensure behavior and customer service activities are in line with regulations, Pharmacovigilance and HSE policies, GDP and best practices, in accordance with EU guidelines, local guidelines/legislation as well as Boehringer Ingelheim’s policies, documents and procedures.

WHAT YOU SHOULD BRING TO THE TEAM

• Empathy and Service Orientation: Demonstrate a service-minded approach with excellent communication skills.
• Attention to Detail: Ability to focus on details while maintaining a broad perspective (helicopter view).
• Problem-Solving and Multi-Tasking: Strong skills in solving problems and managing multiple tasks simultaneously.
• Effective Time Management: Understand and prioritize tasks efficiently to manage time effectively.
• Team Collaboration: Ability to work effectively within the team.
• Technical Expertise: Extensive experience with SAP or similar ERP systems.
• Proficiency in Microsoft Office, particularly Excel for analytics and mass data processing.
• Familiarity with various reporting tools.
• Language Skills: fluent in Dutch and English, French is a plus.

WHAT WILL YOU GET IN RETURN?Next to the opportunity to develop and challenge yourself while learning from a fast-paced environment:

• Work in a wellbeing-oriented organization (Premium access to Headspace and ongoing support and initiatives related to ways of working to help our employees to stay healthy and constantly improve the physical, emotional, mental, and spiritual well-being)
• Customized Development plan based on your role and aspirations, with several learning platforms such as LinkedIn Learning Premium (languages + training programs) and our Virtual Campus Lifelong learning at our Virtual Campus | Boehringer Ingelheim (boehringer-ingelheim.com)
• Good balance between work and free time (Mix of working from home within the respective country / office as well as flexible working hours)
• Working in a passionate team within a fun, diverse, and multicultural working environment
• Full time basis with 20 legal holidays and 12 time reduction days
• Competitive salary package and extralegal benefits.

What’s next?We will have a look at your CV and cover letter. If we see a match, we will invite you for a video call interview to get to know each other. We will keep you posted during the process!
If you have any questions related to the recruitment process, please do not hesitate to contact Talent Acquisition MIDI: TalentAcquisitionMIDI.EU@boehringer-ingelheim.comDIVERSITY & INCLUSIONAt Boehringer Ingelheim we share the opinion that diversity and inclusion is essential for the growth of our business and that our strengths and competitive advantage are also the result of the diversity of our company – diversity across the three dimensions of inclusion: Gender, Geography and Generation. Our people are part of a deep-rooted, family company philosophy that welcomes everyone! We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.Screening:
In order to comply with applicable export control laws, Boehringer Ingelheim periodically screens business relations (including job applicants) against sanctioned party lists (“SPL”). These checks may be performed by Boehringer Ingelheim or by any of its Affiliates. You acknowledge that Boehringer Ingelheim and/or its Affiliates will screen you against SPL and that for this purpose your personal data may be processed in relevant databases, including databases of third-party vendors that perform SPL screening for or on behalf of Boehringer Ingelheim or its Affiliates which may be located or accessible outside the EU. Boehringer Ingelheim is committed to ensuring an adequate level of protection of your personal data.

Expected salary

Location

Noord-Holland – Bruxelles-Capitale

Job date

Wed, 06 Nov 2024 01:11:09 GMT

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