Customer Service Specialist

Location:

Novigrad – Croatia

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Fashion, Art & Design Jobs

Other Industries & Skills:

Retail & Wholesale

Advertiser:

LUXOTTICA GROUP

Job ID:

130924048

Company:

EssilorLuxottica Group

Posted On:

09 August 2024

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Customer Support

CIS specialist tasks

-receiving and processing orders of goods, apparel, frames and lenses
-issuing invoices, documents
-communication with customers, phone, email, sales events (B2B)
-managing warranties
-managing shipments
-receiving complaints regarding quantities or conditions in accordance with the issued invoices
-managing goods returns
-closely cooperates with other departments of the company
-creates and analyses relevant reports based on superior specifications
-other tasks as necessary at the superior’s request.
 

The candidate must also have:

-excellent knowledge of the English language, written and verbal
-experience/knowledge with ophthalmic lenses and optical equipment
-computer skills (Microsoft Office, the Internet and Outlook); knowledge of SAP an advantage
-a friendly, impartial and flexible approach to work related tasks;
-working experience on the same or similar position (a preferable requirement);
-strong organizational and time management skills
-good communication, interpersonal, and problem-solving skills
-an eye for detail and neatness
 

WHAT DO WE OFFER?

-Educational and language courses
-Friendly working environment in modern premises
-Competitive compensation
-Opportunities for personal growth and professional development
-You can be the part of a constantly developing multinational company,
-You will have the opportunity to work together with collaborative and welcoming colleagues
-You can learn from a senior executive during working together,
-You will have the opportunity to define and create new ideas and processes, to work with foreign colleagues and to work in a flexible working schedule.
 

If you are interested, please apply by sending your resume together with a cover letter in English. Thank you for your interest and we look forward to meeting you!

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.