Customer Service Specialist – 1-Year Fixed Term (Maternity Leave)

The Customer Service Specialist represents first point of contact for Red Bull Customers providing support as well to the internal customers/stakeholders.He/she is responsible for the supply chain execution of finished goods & visibility items (VISIT) and for the fulfillment of the order to cash process and reverse.

We’re looking for a new team member to join our Customer Service team and support us during a maternity leave cover. The ideal start date is October, with November 2025 as the latest.

RESPONSABILITÀ

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Tutte le resposnabilità che ti affideremo:

Espandi

• Function support
  • Shared responsibility on customer satisfaction and customers related KPIs.
  • Track delivery from 3PL to end customer ensuring high quality service.
  • Work towards the resolution of operational issues originating both from the 3PL and customer.
  • Responsible for the creation and update of the relevant master data related to customers in ERP and Sales Order webtool.
  • Responsible for the execution of the return process for Finish Goods & Visit (promotional materials) and disputes with Customers.
  • Responsible for daily invoicing and creation of credit notes/returns in ERP.
  • Month/Year end closing, execution, and monitoring of periodical tasks
• System & Digitalization:
  • Active role in process automation projects and digitalization technologies (OCR)
  • Experience with CRM software to manage interactions and communications with the Customers
  • Familiar with RPA technologies to increase order process automation and reduce manual order touch
  • Part of EDI implementations with Customers (order/ invoic/ shipping confirmation, recadv). Responsible for the EDI flow maintenance
  • Manages orders database and dashboards, cockpits on 3PL performance and Customers profiles. Run root cause investigations on performance and service delivered
• Analysis and continuous improvement
  • Monitor & analyse service level and 3PL performance KPI (distribution & reverse)
  • Analyse RTM, orders profile, cost to serve and finds opportunities for cost and service optimization
  • Support in continuous improvement projects, testing
• Customer Collaboration
  • Be part of the journey to start collaborating with customers.
  • Collaborates with internal and external stakeholders to deliver improvements.
  • Finds opportunities to deliver efficiency, understanding customers’ needs and influencing their behavior. Finds solutions bringing mutual benefits.

ESPERIENZA

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