Customer Service & Sales Support Officer

Job title:

Customer Service & Sales Support Officer

Company:

TotalEnergies

Job description

CountryBelgiumLocationBrussels-Capital RegionWorkplace locationBRUSSELS-MULTI TOWER(BEL)Employer companyTotalEnergies Marketing BelgiumDomainSecretarial/Administrative SupportType of contractFixed term positionDuration of contract1Duration unitYearsExperienceLess than 3 yearsCandidate Profile

• Languages: English, French and Dutch.
• Relevant academic degree, preferably Master in business administration or equivalent work experience.
• Knowledge of the eMobility market, Interest in energy transition and sustainability.
• Be part of a small team that is very close to the customer and that takes centre stage in our operations.
• Become owner of the customer relationship, steer and drive customer request towards successful implementation.
• Build long-term customer loyalty through quality and continuous improvement.
• Display attention to detail and an active process improvement mindset.
• Willingness & ability to operate in a fast changing environment.
• Ability to multitask while maintaining oversight and priorities.
• Team player who is eager to bring the team to the next level.

Activities

• The CSO is working in team with a dedicated Key Account Manager (KAM) and a colleague in Delivery, together they are the SPOC for our EV customers in a specific region or segment
• Whilst the KAM manages the customer acquisition until the contract signature, the CSO is the daily contact for customers, responding to all types of requests and building the customer relationship and loyalty through the quality of service
• The CSO is the interface between the customer, Delivery, Billing department as well as other TotalEnergies departments with regards to cross-selling opportunities or other services the customer buys/wishes from us
• The CSO handles new enquiries and orders and feeds information to the KAM for his periodic customer meetings to which the CSO may accompany the KAM if needed/wished
• The CSO builds a personal relationship with the SPOCs within the customer organization
• The CSO handles and follows up on all customer questions, suggestions and complaints in order to escalate these to the KAM or senior management if needed
• The CSO feeds information from the customer to his colleagues and all relevant internal stakeholders, for instance with regards to product development, service improvement, administrative efficiency, aftersales, delivery, …
• The CSO is a central contact person internally for recurrent IT meetings on system improvement, as well as for credit management meetings to follow up with our credit team on the overdue invoices.
• The CSO becomes an important user of specific systems designed to provide our eMobility solutions to our clients (@home, @work & on the road) and suggests improvement on these systems for new features that could be helpful in the daily tasks.
• The CSO takes the lead on specific projects related to improvements and developments within the Customer Service department
• As such the CSO is a key central role within the organisation, allowing young potentials to build excellent understanding of our products and propositions as well as market expectations and challenges; this makes this role and ideal starting place for further career development within the Compagnie

Context & Environment

• Energy transition, green mobility, green tech, sustainability.
• New Energies is and will be an important department in supporting TotalEnergies towards its commitment to better energy. This young department is growing rapidly to respond to the huge transition that is ahead of us. Knowledgeable people with proven experience in this market are essential to support these activities.
• TotalEnergies wants to be an important actor in the field of New Energies.
• Our existing and future customers expect operational excellence in all aspects of our service, to find the same level of personal contact, commitment to quality and a thorough understanding of the entire customer journey.
• Competition will be fierce and diverse. Operational excellence and customer focus will make the difference.
• To achieve this we need the best people to provide this level of expertise and service.

Expected salary

Location

Bruxelles-Capitale

Job date

Wed, 24 Jul 2024 00:11:38 GMT

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