Customer Service Sales Representative

Job title:

Customer Service Sales Representative

Company:

Coesia

Job description

About the CompanyR.A Jones, headquartered in Covington, KY, is a global leader in the design and manufacturing of primary and secondary packaging machinery for the beverage, chemicals, food, pharma & healthcare, and industrial goods industries.R.A Jones offers an extensive portfolio of solutions for applications in aerosol filling, cartoning and box filling, chub packing, cup filling, pouching and modified atmosphere packaging.R.A Jones is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.About the RoleAbout the RoleAs a pivotal member of our Aftermarket sales team, the Customer Service Sales Representative plays a vital role in engaging customers, promoting our suite of Customer Service products and services, and driving sales initiatives. The primary focus entails cultivating sales leads, surpassing sales targets, and delivering unparalleled customer service. We seek an individual with a genuine passion for assisting customers and the adeptness to effectively communicate product attributes that align with each customer’s distinct needs.Main responsibilities include and are not limited to:

• Technical Expertise and Sales Prowess: Understand technical requisites, offer detailed technical information, and cultivate accounts to encourage the purchase of Norden products. Showcase confidence in positioning Norden’s Aftermarket products and services.
• Revenue Generation: Drive revenue growth by initiating and closing new sales opportunities, proactively prospecting for new business, and meticulously following up on leads in the pipeline. Implement targeted campaigns to generate and manage business opportunities, aligning with specific directives from product-line managers.
• Customer-Centric Approach: Develop a profound understanding of the aftersales market through extensive customer interaction and networking. Consult with potential and existing customers, identify their requirements, and provide tailored guidance on our products and services.
• Relationship Building and Database Management: Expand and maintain the customer relations management database (CRM) while nurturing existing customer relationships through consistent engagement and follow-ups.
• Collaborative Support: Collaborate closely with fellow sales representatives, Area sales managers, Machine sales managers, Service, and management to ensure seamless, world-class customer service delivery.
• Project Accountability: Take ownership of all special and customer-driven project deliverables, providing comprehensive status reports as required.
• Other Duties: Fulfill additional responsibilities as delegated.

What You Need to Be Successful

• Bachelor’s Degree or equivalent experience, preferably with a technical selling focus.
• Preferred background in a technical field with knowledge of packaging equipment or related industries.
• Proficient in customer service, leadership, and sales support.
• Exceptional communication and interpersonal skills, with a talent for active listening, organized presentations, and compelling written communication.
• Proficiency in computer applications including Microsoft Office (Word, Excel, Outlook, MS Project, and PowerPoint), and adeptness in CRM tools like Microsoft Dynamics, and ideally, experience with ERP systems.
• Understanding of commercial terms and adeptness in negotiating and resolving commercial issues with customers.

Skills and Abilities:

• Confident presentation and communication skills in articulating After Sales products and services with technical expertise.
• Ability to collaborate effectively within a team setting.
• Capability to establish credibility with customers, assess equipment, and provide recommendations in diverse environments.
• Proven track record in surpassing ambitious sales targets and implementing successful sales development strategies.
• Willingness to travel up to 15%.

Our OfferCoesia North America offers a competitive benefit package which includes, among other things:

• Multiple health insurance plan options.
• Company paid life insurance.
• 401k with up to 6% company match.
• Paid parental leave.

Join the Team!If you have any questions regarding this role, please contact Darien Perrin, Talent Acquisition Specialist for Coesia North America, at . Kindly be advised that we do not accept applications via email. Please ensure to submit your application through the online portal.

Expected salary

Location

America del Nord – Bologna

Job date

Thu, 20 Jun 2024 06:14:14 GMT

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