Customer Service Representative – Norwegian – Malaga

Job title:

Customer Service Representative – Norwegian – Malaga

Company:

JUJUR

Job description

Position: Norwegian Customer Service RepresentativeLocation: Benalmadena (Málaga), SpainEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels (phone, email, chat)
• Be the first point of contact, update contact information, collect invoice, pre-onboarding, booking information and related requests
• Responsible for handling all support before, during and after travel related questions for Business customers
• Check rules and regulations for tickets regarding cancellation/change etc.
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations
• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
• Accurately logging all interactions via Contact Management System
• Achieve call center metrics as defined by the Supplier
• Communicate positively with team members, customers, and other partners
• Escalate issues to the appropriate department according to procedures
• Ensure clients receive the highest level of service at any moment given.

REQUIREMENTS:

• Native/fluent in Norwegian, both oral and written. Fluent in English (at least B2 level)
• High school diploma or equivalent
• Travel business experience
• Global Distribution System (GDS) certification is a great advantage and will be rewarded with higher remuneration but is not a must
• Preferably previous experience in a customer service role within Travel Industry
• Comfortable working in a call center environment
• Excellent communication skills
• Strong written, verbal and organizational skills
• User-level knowledge of computer technology, personal computer or other devices such as tablets, smartphones etc.
• Exquisite customer care, courteous attitude
• Positive and motivated mind-set
• Able to work independently, while being a team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Private medical insurance
• Relocation support
• Guidance and tools to reach your full potential.

Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Expected salary

Location

Benalmádena, Málaga

Job date

Sun, 24 Mar 2024 07:26:18 GMT

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