CUSTOMER SERVICE REPRESENTATIVE GERMAN-ENGLISH

Job title:

CUSTOMER SERVICE REPRESENTATIVE GERMAN-ENGLISH

Company:

Manpower

Job description

Client Description:
You will work as a Customer Service Representative for an interesting, international company in the technical/thermal field in Heverlee!Job Description:
As a customer service representative, you will have the following responsibilities:

• Receive and answer customer calls/queries related to customer orders
• Receive and review customer orders
• Process Product orders via ERP system
• Coordinate shipment with logistics department
• Be a single point of customer contact related to customer orders
• Organize return shipments
• Issue credits/debits to customers
• Support finance in resolving payment disputes
• Effective backlog management
• Log/Report/Resolve customer complaints
• Handle the price requests

Candidate Profile:
We are looking for the following qualities in the ideal customer service representative:

• IT skills: Excellent knowledge of MS Office & SAP
• Strong German language skills as well as an advanced level of English
• Minimum of 2 years’ experience is a similar job position
• Commercial feeling, service minded
• Keen interest in technical products and applications
• Strong interest in order management systems
• Ability to orchestrate multiple activities at once using resources effectively and efficiently
• Customer Focus: act with customers (internal and external) in mind; dedicated to meeting the expectations and requirements of all contacts involved in meeting the customer project needs; be a problem solver
• Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization

Are you the customer service representative we are looking for?
What Client Offers:
You will get a temporary contract in an international environment as a customer service representative until the end of 2024, with a possible extension. Your salary will be according to your experience and you can start immediately.Interested in this position as a customer service representative?
Send your CV now to [email protected] or call 02 808 10 54 for more information!

Expected salary

Location

Louvain, Brabant Flamand

Job date

Thu, 03 Oct 2024 07:37:41 GMT

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