Customer Service Representative (Dutch)

Job title:

Customer Service Representative (Dutch)

Company:

David Kennedy Recruitment

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer ServiceRepresentative for their Barcelona office.Position: Customer Support RepresentativeLocation: Barcelona, SpainEmployment type: Full-timeWork model: on-siteDUTIES AND RESPONSIBILITIES:

  • Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
  • Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
  • Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
  • Escalate any potential service issues to the senior team members, as needed.
  • Adhere to all project processes and procedures
  • Ensure compliance with the contractual SLA
  • Provide coverage for other Agents in their absence, whether within the same team or across different teams
  • Collaborate with the team on specific projects, when requested
  • Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
  • Participate in regular team meetings
  • Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

REQUIREMENTS:

  • Native / fluent in Dutch, both verbal and written. Proficiency in English (minimum B2 level)
  • A minimum of 1 year of customer service experience is required, preferably technical support
  • Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products
  • Strong aptitude for working in a customer service environment
  • Excellent customer care skills, with the ability to listen to and understand customer needs
  • Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Working schedule: Monday to Friday, 09:00 AM – 06 PM
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • 23 working days of paid annual leave
  • Guidance and tools to reach your full potential.

Expected salary

Location

Barcelona

Job date

Fri, 01 Nov 2024 23:06:17 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.

Share
yonnetim

Published by
yonnetim
Tags: service

Recent Posts

Business Analyst (FR/NL)

Job title: Business Analyst (FR/NL) Company: Expleo Job description OverviewAre you a Business Analyst who…

8 minutes ago

Research Data Steward Specialist

Location: Måløv - Copenhagen, Zealand, Denmark Salary: Competitive Type: Permanent Main Industry: Search Management &…

13 minutes ago

Assistant Professor – Postdoctoral Researcher – Insect Microbiota

Job title: Assistant Professor - Postdoctoral Researcher - Insect Microbiota Company: Job description Offer DescriptionThe…

23 minutes ago

Business Studies Teacher – Leading Sixth Form College – Ealing

Job title: Business Studies Teacher - Leading Sixth Form College - Ealing Company: Wayman Education…

25 minutes ago

CONTABILE FULL TIME O PART TIME PRESSO PRESTIGIOSO STUDIO DI VICENZA OVEST

Job title: CONTABILE FULL TIME O PART TIME PRESSO PRESTIGIOSO STUDIO DI VICENZA OVEST Company:…

26 minutes ago

Desarrollador/a FullStack Java/Liferay

Job title: Desarrollador/a FullStack Java/Liferay Company: Job description Descripción :¡Únete a nuestro equipo en eXperience…

27 minutes ago
If you dont see Apply Button. Please use Non-Amp Version