David Kennedy Recruitment
Job title:
Customer Service Representative (Dutch)
Company:
David Kennedy Recruitment
Job description
David Kennedy Recruitment is working with a leading multinational technology BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office.Position: Customer Service RepresentativeLocation: Barcelona, SpainEmployment type: Full-timeWork model: on-siteDUTIES AND RESPONSIBILITIES:
- Handle incoming B2C user requests via telephone/email
- Log call details onto case management systems and provide response and resolution within SLA to customer
- Solve requests/incidents that require a higher level of technical knowledge
- Support technical enquiries and manage incidents of the client’s product, car electrical chargers
- Progress / close service requests to a satisfactory conclusion on call management system
- Proactively update customers with status and resolution progress
- Monitor / progress all open queries in queue
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained
- Respond to any reasonable task posed by the assigned manager
- Achieve an excellent customer satisfaction level
REQUIREMENTS:
- Native / fluent in Dutch, both verbal and written. Proficiency in English (minimum B2 level)
- Strong aptitude for working in a customer service environment
- Excellent customer care skills, with the ability to listen to and understand customer needs
- Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
- Are able to implement and manage changes in processes
- Have good communication and team skills, flexibility
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Rotating shift schedule: Monday to Sunday, 09:00 AM – 08 PM
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Full paid training on the company and the project
- Career development programs, specialized courses, and language classes
Expected salary
Location
Barcelona
Job date
Fri, 08 Nov 2024 07:56:48 GMT
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