Customer Service Representative DACH in Herentals, Belgium

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Overview

Kemin Animal Health and Nutrition is seeking : a Customer Service Representative

As Customer Service Representative, you will coordinate between the sales, supply chain, and warehouse teams, overseeing the entire order-to-cash process.

Responsibilities

What you’ll be doing:

  • Serve as the primary point of contact for the sales team and distributors, ensuring seamless communication and support.

  • Ensure efficient and smooth order processing, balancing economic efficiency with exceptional customer service.

  • Maintain organized and up-to-date customer records and sales area files.

  • Collect, validate , and manage master data to ensure accuracy and consistency.

  • Prepare colleagues for backup roles and step in as a backup during absences, supporting both customer service and logistics functions.

  • Deliver timely and accurate customer service, ensuring adherence to all internal procedures.

  • Collaborate with the finance department to follow up on overdue invoices and ensure resolution.

  • Keep customer records and sales area documentation organized.

  • Plan shipments effectively, ensuring warehouse staff receives precise instructions for efficient delivery preparation.

Qualifications

Who you are?

This role could be for you, if:

  • You have a bachelor’s degree and experience within Customer Service/Supply Chain

  • You are customer-oriented

  • You have a positive & growth mindset

  • You are multilingual (German, English, Dutch)

  • You are an expert in Microsoft Office and ERP-systems

  • You have Strong organizational skills with attention to detail

    What’s in it for you:

  • A challenging opportunity where y ou will have the freedom to determine your own approach to a variety of tasks and responsibilities.

  • A competitive financial package-

  • Salary

  • Bonus opportunity

  • Continued learning opportunities- At Kemin we are compelled by curiosity, we offer our employees the possibility to develop themself on a personal and profession level:

  • Tuition reimbursement

  • Linkedin Learning

  • Corporate University with online and in person training;

    #LI-JC1

LocationBE-Herentals

Posted Date15 hours ago(1/21/2025 6:07 AM)

Job ID 2025-10735

Positions 1

Position Type Regular Full-Time








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