Customer Service Representative DACH in Herentals, Belgium

Overview

Kemin Animal Health and Nutrition is seeking : a Customer Service Representative

As Customer Service Representative, you will coordinate between the sales, supply chain, and warehouse teams, overseeing the entire order-to-cash process.

Responsibilities

What you’ll be doing:

• Serve as the primary point of contact for the sales team and distributors, ensuring seamless communication and support.

• Ensure efficient and smooth order processing, balancing economic efficiency with exceptional customer service.

• Maintain organized and up-to-date customer records and sales area files.

• Collect, validate , and manage master data to ensure accuracy and consistency.

• Prepare colleagues for backup roles and step in as a backup during absences, supporting both customer service and logistics functions.

• Deliver timely and accurate customer service, ensuring adherence to all internal procedures.

• Collaborate with the finance department to follow up on overdue invoices and ensure resolution.

• Keep customer records and sales area documentation organized.

• Plan shipments effectively, ensuring warehouse staff receives precise instructions for efficient delivery preparation.

Qualifications

Who you are?

This role could be for you, if:

• You have a bachelor’s degree and experience within Customer Service/Supply Chain

• You are customer-oriented

• You have a positive & growth mindset

• You are multilingual (German, English, Dutch)

• You are an expert in Microsoft Office and ERP-systems

• You have Strong organizational skills with attention to detail

  What’s in it for you:

• A challenging opportunity where y ou will have the freedom to determine your own approach to a variety of tasks and responsibilities.

• A competitive financial package-

• Salary

• Bonus opportunity

• Continued learning opportunities- At Kemin we are compelled by curiosity, we offer our employees the possibility to develop themself on a personal and profession level:

• Tuition reimbursement

• Linkedin Learning

• Corporate University with online and in person training;

  #LI-JC1

LocationBE-Herentals

Posted Date15 hours ago(1/21/2025 6:07 AM)

Job ID 2025-10735

Positions 1

Position Type Regular Full-Time