Customer Service Representative

Job title:

Customer Service Representative

Company:

Abbott

Job description

JOB DESCRIPTION:Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.The OpportunityFor our Cardiac Rhythm Management Division we are looking for a Customer Service Representative in Denmark.In this role you will provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests.What You’ll Do:Receive & process orders for all customers (email/phone).Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicingHandle customer complaints and perform investigations, inform customers and if needed, issue required credit/debit notes.Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergencyBackorder management, work closely with the Sales Team on alternative solutions that can be offered to customers in case of out of stock.Master Data Maintenance (customer masterdata, prices, material masterdata…)Daily contact with courier services, produce relevant paperwork (i.e packing list, proforma invoices, credit notes…)Close cooperation and support with other internal departments such as Quality and Sales Teams (ie: in FSCA (Field Safety Corrective Action) implementation, new product launch etc.)Support Sales Team during consignment and warehouse count (organization, reconciliation and follow-up), generate weekly reports for the Sales Team on soon to expire products, etc.Be responsible for all activities in the local warehouse (emergency stock handling) such as packing and dispatch of products from local warehouse etc..Qualifications:Upper secondary diploma/High school degreeMinimum 3 years of experience in Customer Service (order entry, claims and return management), experience in medical device sector is a plus.Fluent in Danish and English, written and spoken.Expertise knowledge of SAP is a plusKnowledge of Microsoft OfficeBe a team player and have a customer and service oriented mind setGood organization abilityGood communication skills for internal and external contactsPositive reaction to working in a “deadline” environment, stress resistantWorking at Abbott:At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:Career development with an international company where you can grow the career you dream ofA company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working parents, female executives, and scientists.Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Customer ServiceDIVISION: CRM Cardiac Rhythm ManagementLOCATION: Denmark
Glostrup : Produktionsvej 14ADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Not specifiedMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Not Applicable

Expected salary

Location

Glostrup, Hovedstaden

Job date

Tue, 06 Aug 2024 23:16:44 GMT

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