Customer Service Representative

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Role Description

To strengthen our team, we are looking for a Customer Service Representative with proven experience in managing customer relationships and ensuring a high level of service and support throughout the entire order lifecycle (pre- and post-sales).

The selected candidate will act as the primary point of contact between the company and its customers, contributing to customer satisfaction and retention, effective issue resolution, and operational order management, including invoicing and transport coordination activities.

This role will also serve as a key liaison between customers and internal departments (sales, agents, planning, production, logistics, warehouse, and administration), ensuring efficient, accurate service in line with company standards, timelines, and operational procedures.

Main Duties and Responsibilities

• Manage requests from Italian and international customers via phone, email, chat, or other company channels.
• Provide accurate and timely information on products, services, orders, and procedures.
• Handle complaints, reports, and issues, identifying effective solutions in cooperation with internal functions.
• Operate within the SAP ERP system for:
  • creation of quotations and price lists;
  • maintenance and updating of customer master data;
  • entry and monitoring of orders and deliveries;
  • issuance of customer invoices, ensuring correct pricing, commercial terms, and Incoterms.
• Organize and coordinate bookings for domestic, EU, and non-EU transport.
• Verify the accuracy and completeness of shipping and transport documentation (delivery notes, CMR, export documentation).
• Collaborate with internal departments to manage order execution and resolve operational issues.
• Ensure compliance with service standards, company procedures, and agreed timelines.
• Contribute to the continuous improvement of customer service processes.
• Support reporting activities.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer-oriented mindset and problem-solving ability.
• Ability to manage priorities and work effectively under pressure.
• High level of accuracy, reliability, and attention to detail.
• Good knowledge of Microsoft Office tools (especially Excel and Word).
• Familiarity with ERP systems, preferably SAP.
• Good command of English, both written and spoken.
• Knowledge of German and/or additional foreign languages will be considered a plus.

Preferred Qualifications

• Previous experience in a Customer Service or Logistics Back Office role (2–3 years).
• Knowledge of domestic and international shipping management, including transport documentation and the application of Incoterms.
• Experience in customer invoicing activities.
• Experience gained in structured industrial environments, preferably within the mechanical or manufacturing sector.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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