Customer Service Representative

Job description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. 

If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way! 

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What’s in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Working hours: We’ve a range of full and part-time hours on offer. 
• Compensation: We pay the National Living Wage as a minimum, not just to people aged over 25. What’s more, you can earn a quarterly performance bonus too.
• Holiday entitlement: You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
• Pension plan: We’ll match your pension contributions to 4%. 
• Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
• Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient, reduced cost commuting.
• Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities. 

What happens next?

Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll send you an email and SMS (if you provide a UK-based phone number at the time of application) with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.

Who are we?

With over 1,400 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience. 

Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and go one better, for yourself and for William Hill.

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