Customer Service Rep 1

Location:

(60-166) Poland

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Advertiser:

W. R. Grace & Co.

Job ID:

131266878

Posted On:

25 October 2024

Requisition ID: 23502 

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.

Job Description

Provide a best class level of customer service. Acts as interface between the customers and other GRACE departments.

Key Responsibilities
-Complying with all internal and external safety regulations pertaining to environmental protection and occupational & traffic safety according to the GRACE EHS system.
-Dealing with colleagues and customers in professional manner in order to bring value to our clients and to Grace by providing high quality service in a timely and cost-effective manner safely while taking care of company’s business image
-To review and upgrade practices and processes in line with the Company’s continuous improvement programs and Best Practices
-Enter and update timely and accurate customers’ orders in SAP and handling other required systems
-Processing orders due diligently and in compliant manner to make sure they are delivered, invoiced and completed
-Act as liaison between Customer, Sales, Finance, Order Fulfillment and Production and various other company personnel
-Distribution of updated product information, material safety data sheets & other relevant documents on request
-Receiving and logging customer complaints/problems liaising as necessary to ensure that the customer receives an appropriate and timely response.
-Recording and updating relevant information regarding customers’ data for order handling purposes
-Process credit/debit notes for bonus, claims, returns & processing agents commission and other documents required and relevant for orders fulfillment
-Process and monitor customer consignment orders & stocks
-Compliance with all applicable Grace Policies and procedures
-Participate in projects, meetings, trainings and other special assignments as needed
-Responsible for return coordination of goods and equipment from customers and warehouses

Skills and qualification required:
-1 year Customer service experience
-B2B customer service experience welcome
-Highly professional and service-orientated manner
-Fluent in English & additional foreign language is a plus
-Knowledge of SAP welcome
-Self-motivated, flexible with organizational, and analytical skills
-Detailed focus, accurate, systematic,
-Team player, pro-active, communicative
 

Benefits
-Annual bonus
-Remote work policy
-Premium Medical Insurance (for employee & family members)
-Life Insurance (for employee & family members)
-Reimbursement for glasses for computer work
-S
ports Card (goFIT)
-Language Courses
Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

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