Customer Service order to cash (M/F/X) – Brussels

Job title:

Customer Service order to cash (M/F/X) – Brussels

Company:

Page Personnel

Job description

• Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.

• Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.

• Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company’s products or services.

• Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company’s database or customer relationship management (CRM) system.

• Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.

• Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.

• Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.

Long-term career objectives : professional growth and development|Stimulating environment with opportunities for continuous learningThe ideal candidate should have:

• Detail-oriented, friendly, and helpful
• Strong communication skills in Dutch and French ; English is a plus.
• Effective multitasking and problem-solving
• Customer-centric
• Proactive issue resolution and problem-solving
• Tenacious and accountable

Beneficial advantages:

• Proficiency in Microsoft Office, SAP is a plus
• Experience in the medical industry or strong interest in the sector
• Experience in an international company

Our client is one of the world’s largest companies in the FMCG sector in Brussels.

• A competitive salary
• Comprehensive benefits package
• Access to ongoing training programs, workshops, and opportunities for skill development to foster career growth within the organisation
• Flexible work arrangements
• Company perks and incentives (employee discounts, wellness programs,…)

Expected salary

€3500 – 4000 per month

Location

Bruxelles

Job date

Wed, 04 Sep 2024 22:23:28 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.