Customer Service Office Manager

Page Personnel Secretarial & Business Support

vacanciesineu.com

  • Customer Service Office Manager
  • Sheffield (North) on-site
  • £38,000 – £45,000
  • Specialist Manufacturer

Client Details

Page Group are pleased to be working with a specialist manufacturing business based in North Sheffield who are looking to appoint a new Customer Service Office Manager. This team with be the face of the business to all customers (B2B) including merchants, distributors and OEM’s.

Description

  • Direct management and leadership of the Customer Service Office who are the face of the business to all customers including Merchants, large businesses, distributors and OEM’s
  • Ensure a world class level of service if provided to customers during every interaction and create long lasting working relationships
  • Manage customer orders from quotation / order processing stage, through to distribution, fulfilment and after-sales
  • Work closely with production to understand customer demand to stock levels, and lead times for orders
  • Ensure customers are kept fully informed on their order status including any potential changes or delays
  • Regularly review process and operating procedures to ensure they are fit for purpose, and identify areas for positive change and improvement
  • Create and present reports to senior management team and directors around team performance and customer behaviour
  • Take ownership of any escalated customer issues in a timely manor
  • Create strong relationships with key stakeholders internally across Finance, Sales, Operations and Logistics

Profile

  • Similar experience managing a customer service function
  • Ability to positively influence a team and stakeholders
  • Excellent communication skills
  • Customer focused approach
  • Process improvement knowledge

Job Offer

The Customer Service Office Manager role will join an industry leading, specialist manufacturer based in the North of Sheffield.

The roles offers a salary of up to £45,000 depending on experience and is fully on site.

Working hours are core Monday to Friday

The location has great links to the M1 and across South Yorkshire


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