Customer Service & Logistic Specialist

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Position Snapshot

• Nestlé Waters in Italy, Milan HQ (Assago)
• Permanent Contract
• Engineering or Business degree (or equivalent)
• Minimum of 6 months’ experience in Supply Chain or Logistics
• Fluent in Italian and advanced in English (required)
• Nestlé welcomes people with disabilities

Position Summary

Within the International Supply Chain team of Nestlé Waters, you will be responsible for managing order shipments and for being in strict contact with our distributors/affiliates worldwide.

A day in the life of…

• Managing order shipments and loading appointments with international clients: that means order management, load optimization, product stock verification, product shipment organization, export document
• Having daily contact with supply planner/customers/Area Managers and transporters
• Having a front-end contact with key stakeholders: we expect you to find proactive solutions to logistic issues and to be a trustful and insightful partner for Area Sales Managers in order to reach a common goal
• Managing claims or returns
• Handling load problems directly with transporters and customers’ forwarders
• Conducting reports and analysis related to the KPI of the function.

What will make you successful?

• Minimum of 6 months’ experience in Supply Chain or Logistics
• Strong knowledge of Microsoft Office, particularly Excel and/or Power Query/Power BI
• Knowledge of SAP is a plus
• Being a team player, curious, proactive and able to work with deadlines
• Fluent in Italian and advanced in English (required); knowledge of additional languages is a plus

We are Nestlé. We are the Good food, Good life company.

Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.

At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.

Here at Nestlé, you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.

Diversity is a fact, inclusion is a choice, and we have chosen to be inclusive.

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