Customer service – L2 Operations Specialist

Job title:

Customer service – L2 Operations Specialist

Company:

Eurofirms

Job description

Fecha de publicación: 12/07/2024Horario: From Monday to Thursday between 09:30h and 18:30h and Fridays between 09:30h to 16:00h, with the breaks established by law.Vacantes: 1Salario: de 21.000€ a 33.000€ Bruto/mesPoblación: MadridIniciar sesión para inscribirteComparte esta ofertaDescripción de la oferta de empleo de Administrativo/a en MadridOur vision for our Customer service – L2 Operations Specialist includes playingy a key role in the success of the business and ensuring that our customer receive the best possible experience.As the Customer service L2 Operations Specialist, you will be working with a truly dynamic team. The ideal candidate will handle all kinds of escalation tickets in order to resolving the issue for the customer.– Handling escalation tickets in a timely manner, providing a final solutions to Call Center agents
– Communicate with different departments to resolve all kind of customers issues.
– Diligently follow up with customers, especially when a complex issue cannot be resolved quickly and provide updates throughout the resolution process. Develop improvement actions in a timely manner, coordinate related departments to solve problems, and close the issue in a timely manner.
– Monitor ongoing customer interactions with the product, ensuring customer needs are being met and all the services are aligned.

Función: Administrativo/aRequisitos: – To be familiar with working in a multi-culture environment with excellent communication skills.
– Customer Service working experience is preferred.
– To be familiar with Salesforces, Innso, etc. and customer service tools in general is preferred.
– Proficiency in office software applications, Word and Excel.Formación: Bachelor’s Degree or above.Idiomas: – Proficiency in English.
– Proficiency in another relevant language (French, Germany, Polish, Spanish, Turkish or Italian are preferred).

Expected salary

Location

Madrid

Job date

Sat, 13 Jul 2024 22:56:18 GMT

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