Customer Service in Biassono, Italy

Description: Customer Service AssistantCustomer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

• Order entry and management for domestic and foreign customers

• Attracts potential customers by answering product and service questions; suggesting information about other products and services

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments. Assure all orders are administered accurately.

• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information.

• Contributes to team effort by accomplishing related results as needed.

• Be “The Voice” of the customer in the improvement of service levels within the organization.

Skills/Qualifications:

• Customer Service,

• Product Knowledge,

• Quality Focus,

• Problem Solving,

• Market Knowledge,

• Documentation Skills,

• Listening,

• Phone Skills,

• Resolving Conflict,

• Analyzing Information,

• Multi-tasking,

Education and training: High school, general education degree or equivalent.

Computer knowledges: Familiarity with Windows, Microsoft outlook

Language skills: Fluent in Italian, English

Experience: 3+ years of experience in similar roles