Customer Service for Taxi App (Dutch Speaker)

Location:

Lisbon, Portuguese areas, Portugal

Salary:

Including free accommodation (shared flat, all bills included): 1040€ gross/month Excluding accommo

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Advertiser:

Blu Selection

Job ID:

131048697

Posted On:

04 September 2024

We all enjoy getting from one location to another swiftly, of course. Would you like to work for a reputable cab service app to improve the trips of customers? Then apply right away!

Your responsibilities and impact as a customer service agent will be:

Being a mentor to consumers in different fields (there are several projects)

Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media

Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience

Being in contact with other departments and redirecting related cases and issues to related departments

Skills, qualifications and interests you need to succeed in this role:

Speak a native level of Dutch and at least a B2 level in English

Know the value and impact that a good customer experience can create

Are an attentive listener, comfortable and skillful at communicating with people

Enjoy being energetic, innovative and working proactively at a fast pace

Get excited about intercultural communication and the expatriate lifestyle

Are already living in or willing to relocate to Lisbon for an international career and life experience

What’s in it for you?

Type of Contract: A fixed-term contract that is renewable every year.

Working Hours: Full time (40h/week, 8h/day) in rotative shifts (Mon-Sun, 7 AM – 9 PM)

Training: Have a kick-start your career with the intensive training that the company offers to their new employees.

Salary Conditions(*): You have 2 options:

Including free accommodation (shared flat, all bills included): 1040EUR gross/month

Excluding accommodation: 1298EUR gross/month

(*) Compensation during training period if successful (5-20 working days): nearly fully paid
Relocation Package for International Candidates:

Reimbursement of your initial flight expenses after 3 months

Help in paperwork, opening bank account, etc. upon your arrival

Ability to stay in a flat-sharing apartment of the company up to a year

Extra Perks:

Private health insurance after 6 months of contract which is extra to the standard insurance

Free Portuguese lessons, cooking classes, sports activities and social events organized by the company

Portuguese public holidays and 22 days of paid holidays

What should you expect from living in Lisbon?

A colourful city view and a rich cultural history

Pros of living in a European capital on a budget

Delicious Portuguese cuisine and famous cafe culture

Friendly people, good vibes and a happy-go-lucky urban life

Warm climate all year and a sunny beach life next to the Atlantic

A large English-speaking local community and international environment

Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

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