Customer Service Fashion Industry

Job title:

Company:

Michael Page

Job description

Order management, follow up on delivery process, client relationship
Responding to demands, questions, complaints, inquiries,…

Our client is a huge player in the Fashion Industry. They have grown from 2 to more than 130 people over the 11 years they now exist. They have developed a very strong brand across borders as well.Today to reinforce the Customer Service team they are looking for various profiles for a temporary mission of 6 to 9 months minimum.They are looking for:

Customer Service Polish / English
Customer Service English native
Customer Service Spanish / English
Customer Service German / English

Job will be Brussels based.As Customer Service you will have following responsibilities:

you input the orders in the platform
you follow up the status of delivery and you make sure you keep your clients informed of any (possible) changes
In that aspect you collaborate closely with the logistics team
you are the single point of contact of your clients

you manage inquiries and specific requests
you handle complaints
you do the back up of your colleagues when off

The Customer Service has following profile:

You speak fluent English and another European language (Polish, German, Spanish, …)
You have a first experience in a customer oriented role
You can start asap
You are free for a period of min 6 to 9 months (may even be longer)
You have strong communication skills
You are precise, meticulous and can respect deadlines