Customer Service Executive I S1 P3 I Corporate & Commercial Banking I Glasgow

Customer Service Executive I S1 P3 I Corporate & Commercial Banking I Glasgow

Country: United Kingdom

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In Client Services, we pride ourselves on delivering an exceptional standard of service to our Corporate Clients.

As a Customer Service Executive, you will support our Corporate Clients and Relationship Teams with their everyday banking needs via Telephone, Email & Live Chat channels.

The difference you’ll make

• Servicing inbound calls and emails from external clients and internal stakeholders, providing support ranging from everyday banking to more complex needs such as account mandate changes and payment traces.
• Processing domestic and international payments via Faster Payments and CHAPS.
• Liaising with Subject Matter Experts to identify solutions to more complex requests.
• Being at the forefront of identifying fraudsters and escalating concerns appropriately.
• Demonstrating personal ownership and a tenacity for resolving client queries at the first point of contact.
• Achieving Key Performance Indicators relating to Quality Assurance.
• Demonstrating Santander’s 5 TEAMS behaviours: Think Customer, Embrace Change, Act Now, Move Together, Speak Up.

What you’ll bring:

• Excellent communications skills, with the ability to convey complex written and verbal information in a clear manner.
• A customer-focussed mindset – with a “Just Ask Once” mentality.
• An ability to understand procedural and policy guidelines. A comprehensive 12-week training programme will be delivered.

It would also be nice for you to have

• A good level of computer literacy and the ability to learn new skills quickly.

What else you need to know

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. We aim to offer different ways of working to ensure the best experience for you and for our customers. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

This is a full-time role and is based in our St Vincent Street office in Glasgow.

You will be expected to spend 12 days a month in this office. Training will last 12 weeks and will require office attendance of 3 days per week.

We are open Monday to Friday, so you’ll work five seven-hour shifts between 08:00 – 17:30.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits.
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santander’s success by saving or investing in our share plans.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services

Learn more about our benefits and family friendly policies

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.

Additional Information:

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

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