Customer Service Employee Dutch/French

Job title:

Customer Service Employee Dutch/French

Company:

Actief Interim

Job description

For an international company, specilized in the supply of professionnal and technological tools (aeronautical/automotive/medical and energy sectors).Key Performance Areas

• Accurately process inquiries and orders received via telephone, mail or digital way to complete the order entry process.
• Provide timely response to questions, concerns, and requests from our distributors and sales force pertaining to activities at the company.
• Coordinate information regarding orders, standard quotes and related questions with all relevant areas of the company to ensure customer satisfaction
• Provide RGA, Invoices, Scheduling information, Credits, Debits as well as other information pertaining to the CS activities
• Implement company services policies, philosophies and directives accurately and professionally when dealing with customers, distributors and our sales force to meet the sales goals
• Provide input into the customer service process to deal with problems and to ensure efficient and quality service
• Assist the other associates as needed to ensure prompt quality service and/or assist with other duties as assigned by the Customer Service Manager
• Maintain professional demeanor in all types of verbal and written communication to portray world class customer service attitude

Additional Responsibilities:

• Assist in handling the switchboard requirements as needed to ensure prompt responsiveness to phone inquiries
• Assist in other projects of the sales and marketing department as needed

Wat wij van jou vragen:

• Multi-tasking skills necessary to handle numerous and varied detailed tasks simultaneously
• Excellent verbal and written communication skills
• Strong computer proficiency in word processing and spreadsheets to complete detailed data-entry at high proficiency level
• Ability to work in a fast-paced, high pressure technical environment
• High school education or equivalent. Additional and continuous education is highly suggested.
• Previous customer service experience in a high-volume call center within the industry preferred
• Available to work flexible hours to cover required business hours. Additional hours as required to meet customer needs
• Dutch mother tongue + French + English

Wat wij jou bieden:Full timeUitzend contract met zicht op vast.Salaris tussen 2900€ bruto en 3300€ bruto afhankelijk van de ervaring en de talenkennis.Maaltijdcheques

Expected salary

Location

Braine-l’Alleud, Brabant Wallon

Job date

Wed, 05 Jun 2024 22:18:56 GMT

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