Customer Service Coordinator in DIEGEM, Belgium

You will serve as first point of contact for customers in different industries and departments regarding all Systems & Software service-related requests in Belgium. This role consists of planning, logging and follow up on customer calls, questions, referrals, complaints, contractual obligations, and all other inquiries.

If you are ready for a challenge, we look forward to seeing your application!

In this Role, Your Responsibilities Will Be:

• Serve as first point of contact for clients by telephone or e-mail for all customers in Belgium and supporting the Netherlands office.

• Log customer incidents and coordinate the follow up with our local and international support organization.

• Maintain accurate records of formal correspondence with customers.

• Manage the schedule of field service engineers (on call planning, project planning, maintenance planning, etc.)

• Prepare site visits for a team of around 25 field service engineers and consultants.

• Coordinate and plan preventive maintenance for contract customers. Work in a team of Benelux coordinators and provide each other back-up.

• Arrange the material shipments for spares support and emergency response.

• Coordinate hardware returns & warranties with Aftermarket team.

• Work with the sales and admin teams to ensure there is an overview of service contract renewals and Service Subscription renewals are maintained.

Who You Are:

You show consistency between words and actions. You anticipate customer needs and provide services that are beyond customer expectations. You readily action new challenges, without unnecessary planning. You maintain a positive attitude despite adversity. You pursue everything with energy, drive, and the need to finish.

For This Role, You Will Need:

• At least 2-3 years of proven experience in Customer Services

• Bachelor level (through formal education or work experience); preferable in a technical field

• Proficiency in Dutch, French and English

• Computer Literate (MS Office, affinity with Management systems)

Preferred Qualifications that Set You Apart:

• Basic knowledge in engineering

• Telephone and complaints handling skills

Our Offer To You:

We understand the importance of work-life balance and are dedicated to supporting our employees’ personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding!

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix! We are continuously promoting healthy lifestyle for our employees.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

Requisition ID : 24009304

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.