Customer Service Coordinator

Cochlear is the global market leader in implant hearing solutions. Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

Customer Service Coordinator (maternity leave cover) (m/f/d) – Vienna

Imagine using your experience to help people around the world to hear again. We offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions.

We are looking for a Customer Service Coordinator (maternity leave cover) – (m/f/d) to join our team in Vienna. The position holder is responsible to coordinate the day-to-day customer service, which includes the handling of customer queries/requests, the processing of customer orders and the facilitation and tracking of internal processes to ensure the best possible service is provided to customers.

Responsibilities:

• Deal effectively with general customer service enquiries (B2B & B2C) and handle customer orders throughout the entire ordering and return process.
• Work closely with Export & Logistics, Demand Planning, Finance, Marketing, Sales, Service & Repair departments
• Provide first level support and troubleshoot and resolve customer issues and complaints.
• Train the distributors on processes and assure they are followed to meet compliance.
• Collaborate with other team members and departments to provide the best customer experience.
• Maintain and update customer records and databases.
• Contribute to the implementation of new service business related programs.
• Support product launches and work in project teams
• Continuous improvement of workflows and processes
• Assist and hold presentations in workshops if requested.
• Contribute to ideas on systems and process methods to improve deliverables. 

Your profile:

• Experience in a service-oriented role, preferably in a global/multi-national company; MedTech experience is a plus.
• Fluency in German and English is essential.
• Proficiency in ERP and CRM systems (e.g., Oracle, SAP, Salesforce) and MS Office applications.
• Knowledge of any Central Eastern European language is an advantage.
• Ability to prioritize tasks and work flexibly in a cross-country team.
• Positive attitude and empathetic approach towards recipients, understanding their needs.
• Proactive, independent, and flexible team player.
• Strong communication and interpersonal skills, with a positive phone demeanor.
• Highly organized, process-oriented, and constructive in task execution.
• Minimum High School Diploma with vocational qualification in business administration or secondary education.
• Fast learner, open to change, adept at solving complex problems, and striving for efficiency.
• Cultural sensitivity and awareness.
• Ideally, project or process management skills.

Your benefits at Cochlear:

• Your job makes a real difference – we are proud of our mission, our products and making a positive difference in people’s lives.
• For legal reasons we point out that this position is classified in group E of the collective agreement for trade. We offer a salary in line with the market, which is significantly higher and corresponds to the qualifications and experience.
• Additional bonus compensation
• Yearly salary increases
• Job ticket
• Pluxee meal vouchers
• Flexible working hours and the possibility to work remotely (40%)
• Fresh fruit basket and free hot and cold drinks in the office
• Regular employee events
• Ergonomic and modern working environment
• Career development opportunities
• Cochlear Academy trainings including extensive onboarding. 

Please note: For this position, a valid work permit for Austria is required.

Sounds exciting? It is!

Apply now! Just click on the Apply Now button and upload your documents within a few minutes.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We’re open to a conversation about what flexibility means for you.

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