Customer Service Centre Advisor

Location:

Boston (PE21) – Lincolnshire, East Midlands, United Kingdom

Salary:

£23,429 per annum

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Advertiser:

Ad Warrior

Job ID:

130917557

Posted On:

07 August 2024

Customer Service Centre Advisor

Location : Boston, PE21 8RU

Salary: A£23,429 per annum

Have you ever seen one of the LHP vans?

Ever wondered what they are doing around the streets of Boston, and greater Lincolnshire?

LHP have a fantastic opportunity to join their team, as a Customer Service Centre Advisor for their Boston office, to assist colleagues driving these vans, to service their 20,000 customers efficiently, effectively and to get them where they need to be.

As a Customer Service Centre Advisor, you will receive an excellent salary of A£23,429 plus some great benefits.

What would I be doing as a Customer Service Centre Advisor?

As a Customer Service Centre Advisor, you will find solutions to all customer enquiries as first point of contact, via multiple channel’s Including: telephone, email, social media, SMS, WhatsApp, and web chats.

A large proportion of this role will be diagnosing and logging repairs, tenancy enquires taking payments and supporting their lettings process.

As a Customer Service Centre Advisor, your work on shift rota between the hours of 8:30 and 17:30, working 37 hours per week Monday-Friday.

What skills, knowledge and experience will I need to work as Customer Service Centre Advisor?

* Experience in a customer service role
* Demonstrate LHP values of customer first | Together | Listen Act & Learn
* Strong IT skills with the ability to multi-task on a call.
* Excellent written and verbal communication skills
* Good time management
* A pro-active approach to service delivery
* Demonstrate flexibility and be a team player

What benefits will I get from working for Lincolnshire Housing Partnership?

* An employee wellbeing package worth up to A£1200 annually through their benefits partner Westfield Health
* Discounted Shopping Vouchers through Westfield Health
* A family friendly agile working policy.
* Opportunities to learn new skills and knowledge through their fantastic corporate training programme
* A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
* 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service
* The ability to earn additional holiday days through full attendance
* Mental Health First Aiders across the business, let’s be there for each other!
* Career Development & Encouragement

What is LHP like to work for?

They’re a local housing association with their roots firmly fixed in their Grimsby and Boston communities, emphasised by the presence of their vans and that many of their colleagues were born in the same areas that they serve. This gives their teams an additional sense of purpose to improve the lives of their customers.

There is a strong sense of togetherness across the organisation, their culture encourages accountability, cross-departmental collaboration and they welcome the opportunity to improve through feedback.

At LHP, they’re committed to creating great homes and strong communities. Their vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all their communities and supports everyone to thrive.

They are committed to investing in the development of their employees, and they are proud to say that in 2023, 31% of their vacancies were filled by internal colleagues. There are many opportunities that they will provide you with to enhance your skills and assist in your career progression, a lot of colleague’s progress from the Customer Service Centre into team leader roles or within other departments, such as Asset, Neighbourhoods or Property Services.

They have an ambition to be a Net Zero organisation by 2050. Their vision for a sustainable future underpins everything they do. Their net zero roadmap will guide their business decisions over the coming years and will ensure they are decreasing their impact on the environment in line with science-based targets. They are looking for someone who shares this passion and can support them with achieving this vision.

If you feel you are a suitable candidate and would like to work for this reputable company, please proceed through the following link to be redirected to their website to complete your application.

lincolnshirehp.jobs.people-first/jobs/details/recruitment/jobdetails/fc867189-e573-469c-af6a-19126de16180

Closing date: 16th August at 10am

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.