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CUSTOMER SERVICE ASSOCIATE IV
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview:
TE Connectivity’s Customer Service teams interact with customers and company sales representatives to handle a variety or pre-sales and post-sales service functions. They use phone, email, and internet to handle customer correspondence as well as internal enquiries. They will also investigate and resolve customer complaints. A key focus area is the development of working relationships with their customers, and internal supporting functions.
Key Responsibilities:
Be the primary interface on a day basis with direct account responsibility for account partners in the UK
Carry out contract reviews on orders/schedules and process in the SAP system
Progress/expedite orders as requested
Process request for quotations
Process customer returns
Investigate credit and debit requests and queries to issue credit/debit as necessary
Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
Review, action and issue all relevant order related reports
Follow TESOG policies and procedures
Proactively perform quote follow up
Skills and Knowledge:
Excellent interpersonal skills and telephone manner
1 – 2 years of customer service experience is preferable
Ability to communicate with customers and people at all levels of the organisation
Proactive and flexible attitude as a team member
Have an organized/methodical way of working accurately with an eye for detail
Demonstrable experience of handling customers and working in a highly customer orientated environment
Experience using SAP preferable but not essential
Ability to work under pressure to tight deadlines
Experience using Outlook, Word & Excel
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn (https://www.linkedin.com/company/te-connectivity/) ,Facebook (https://www.facebook.com/teconnectivity/) ,WeChat, (http://www.te.com.cn/chn-zh/policies-agreements/wechat.html) Instagram andX (formerly Twitter). (https://twitter.com/TEConnectivity)
WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations – the well-being of our employees is our top priority!
• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
Location:
SWINDON, SWD, GB, SN3 5HH
City: SWINDON
State: SWD
Country/Region: GB
Travel: None
Requisition ID: 122224
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the “Company”) is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
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