Customer Service Assistant

Location:

Hackney (N1) – East London, London, United Kingdom

Salary:

£30k – 32k per year + Bonus

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Advertiser:

COREcruitment

Job ID:

132728745

Posted On: 

26 February 2026

Customer Service Assistant – B2B Drinks Platform – London – Up to A£31,500 plus package

This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning-giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.

We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business. The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses.

This role will be 5 days per week in the West London office.

What this business offers:

* A competitive salary and performance-based bonuses.
* Opportunities for professional development and career growth.
* The chance to work with globally recognized brands in an exciting and dynamic industry.
* A collaborative and supportive work culture.

Customer Service Manager responsibilities include:

* Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.
* Handle day-to-day customer service enquiries via phone, email and system platforms.
* Process orders accurately and efficiently, ensuring customers receive the right products on time.
* Assist in maintaining customer service metrics and updating internal systems.
* Gather customer feedback and flag trends or issues to the Customer Service Manager.
* Work closely with sales, operations and supply chain teams to resolve queries.
* Help monitor stock, deliveries and order flows to support a smooth customer experience.
* Contribute to continuous improvement by suggesting ways to enhance processes and communications.

The Ideal Customer Service Manager candidate:

* Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).
* Excellent communication skills with a friendly, professional and proactive approach.
* Strong attention to detail and ability to manage multiple tasks at once.
* Comfortable using CRM systems, email platforms and spreadsheets.
* Team player who enjoys working collaboratively with other departments.
* Positive attitude, willingness to learn and passion for helping customers.

If you are interested in having a chat about this role, please forward updated CV’s to # are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia.
To view other great opportunities please check out our website corecruitment or Apply +44 207 790 # for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you.
Follow COREcruitment on your favourite social networks – Facebook, Twitter, LinkedIn and Instagram

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.