Customer Service Analyst

Job title:

Customer Service Analyst

Company:

Desigual

Job description

If you consider yourself a team player, customer focus, dynamic, you also are a fashion passionate, we have an opportunity for you in our offices in Barceloneta.As a Customer Service Analyst you will have the responsibility to optimize the Omnichannel Services related processes and tools under his/her responsibility (payment & fraud prevention, preparation & delivery of orders, customer satisfaction), to ensure the customer satisfaction throughout the digital purchasing process experience (from payments to order delivery), and the stability of the required operations for the proper process performance.Requirements:

• Bachelor’s degree
• 5 years of experience in a similar position. Valuable in Customer Service or similar.
• Fluent in English & Spanish are mandatory.
• Skills: teamwork, customer focus, problem solving, result orientation, organization & planning, decision making, communication
• Knowledge in Salesforce Service would be valuable.

Key Responsibilities:

• Track the main KPIs of the call center.
• Propose improvements and implement them to improve productivity and customer service.
• Analysis of the different channels.
• Identify and propose improvements in internal processes and cases.
• Detect and propose customer experience improvements with the Contact Center.
• Manage internal incidents.
• Internal coordination to prevent incidents

What we offer you?

• 4-day work-week: we work 34 hours within a 4-day work week to enhance creativity and balance. In addition, we have flexibility of time in and out.
• Offices open to the sea: we are in the Barceloneta facing the Mediterranean Sea. The views inspire us, and the environment allows us to enjoy a healthy life: doing sports, arriving by bike or walking or eating outdoors.
• Flexible Remuneration with health insurance, transportation, childcare and food. You can also enjoy coffee, infusions, and fresh fruit every day.
• You will get a 50% discount on our collections.

Expected salary

Location

Barcelona

Job date

Thu, 24 Oct 2024 01:33:27 GMT

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