CUSTOMER SERVICE ANALYST in Barcelona

Job title:

CUSTOMER SERVICE ANALYST in Barcelona

Company:

Coty

Job description

CUSTOMER SERVICE ANALYST in BarcelonaWe are looking for a dedicated and detail-oriented Customer Service representative to join our country business unit’s customer service organization.RESPONSIBILITIESAs our Costumer Service Analyst you are responsible for managing costumer inquiries, processing orders and providing administrative support to ensure efficient and effective customer service operations.Your main focus :Customer Interaction:

• Handle sales and customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate information regarding products and order status.
• Resolve customer issues and complaints promptly and efficiently, escalating complex cases to the Customer Service Manager as needed.

Order Processing:

• Process customer orders accurately and in a timely manner.
• Verify / enter order details into the system, ensuring all information is correct.
• Manage incidences in the order reception (EDI) OR in the invoice transmission.
• Manage with customer the follow up of deliveries and communicate proactively any change in delivery date and or any miss in fill rate.
• Manage any delivery incidence that requires coordination with customer
• Manage communication of calendar
• Coordinate with credit management, planning, warehouse and logistics teams to ensure timely delivery of orders.
• Work closely with the Logistic and transportation teams and participate in DDS calls.
• Rejection and returns management

Administrative Support:

• Maintain customer records/fact sheet and update account information as needed.
• Follow up on RC and evolution on Invoice accuracy: price, quantity, refusals.
• Monthly analysis, RCA and AP of qty and quality related claims. with Logistics and the transportation team.
• Prepare/ distribute/ provide support on building customer service reports and documentation.
• Maintain organized and efficient filing systems for customer documents.
• Custodian of Service Catalogue. Analyze in a monthly basis the deviations. Communicate to customer in a monthly basis and define AP to avoid further service cuts.

Customer Follow-Up:

• Conduct follow-up calls and emails to ensure customer satisfaction and resolve any outstanding issues.
• Monitor order progress and communicate any delays or changes to customers proactively.
• Any query from customer related to Order to Bill [Commercial, price, logistic data, portfolio; Cash]

Collaboration and Teamwork:

• Work closely with other departments, including Sales, Marketing, Planning, Logistics, and Finance, to ensure seamless customer service operations.
• Participate in team meetings and contribute to continuous improvement initiatives.

Data Management:

• Generate and analyze customer service data to identify trends and areas for improvement.

Audit support:

• Ensure no blocked invoices at month end.
• Ensure requested delivery date is met for revenue recognition purposes.

Working for Coty means be part of one of the largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skin care and body care. We are a global leader in fragrance and number three in color cosmetics and our products are sold in over 150 countries around the world. COTY and its brands are committed to a range of social causes, embraces diversity as well as seeking to minimize its impact on the environment. You can work in a truly international and dynamic work environment, in a culture based on trust and cooperation with opportunities of continues improvement and learning with the freedom to be yourself.

The team consists of Supply Chain professionals, Marketplanners, Costumer service representatives and Master data analysts. You will work closely together with several departments such as Logistics, Transportation, Sales and Marketing.Global Supply is a multidiscipline function that makes the right product available at the right time, at the right cost and in the right quality. The Supply function is an umbrella for all activities across planning, making and delivering of the products and has a special focus on the Market facing through the Market Supply function.YOU ARE A COTY FITYou like to speak and assist people. As an experienced Costumer Service Analyst, you have 1-2 years of experience in customer service field or in admin role. and you get energy from working in a fast-paced, diverse and international environment. Other than that, you:

• High school diploma or equivalent; additional education or training in customer service or related field is a plus.
• Strong organizational skills and attention to detail.
• Advanced user of Microsoft Office (Word, Excel, Outlook). Proficient in Office package, especially in Excel. Familiar with SAP.
• Ability to handle multiple tasks simultaneously and work effectively in a fast-paced environment.
• Strong problem-solving skills and a customer-focused attitude.
• Excellent verbal and written communication skills in Spanish. Proficiency in an additional foreign language (English, French, German, Italian, Dutch).

OUR BENEFITSAs our Costumer Service Analyst, some of the benefits you will receive are:

• A salary that matches your knowledge and experience
• Life and accident insurance
• Medical & Physiotherapy Service
• Employee assistance program

RECRUITMENT PROCESS * A telephone/online introductory meeting follows.

• A first online/in-person interview
• A second interview
• You will receive a proposal with the terms of employment.

ABOUT COTYCoty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!For additional information about Coty Inc., please visit www.coty.com/your-career.Country/Region: ESCity: Barcelona

Expected salary

Location

Barcelona

Job date

Fri, 09 Aug 2024 04:18:58 GMT

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