Customer Service Analyst

Job title:

Customer Service Analyst

Company:

Desigual

Job description

If you consider yourself a team player, customer focus, dynamic, you also are a fashion passionate, we have an opportunity for you in our offices in Barceloneta. Requirements:

• Bachelor’s degree
• 5 years of experience in a similar position. Valuable in Customer Service or similar.
• Knowledge in Salesforce Service would be valuable.

Key Responsibilities:

• Track the main KPIs of the call center.
• Propose improvements and implement them to improve productivity and customer service.
• Analysis of the different channels.
• Identify and propose improvements in internal processes and cases.
• Detect and propose customer experience improvements with the Contact Center.
• Manage internal incidents.
• Internal coordination to prevent incidents

What we offer you?

• 4-day work-week: we work 34 hours within a 4-day work week to enhance creativity and balance. In addition, we have flexibility of time in and out.
• Offices open to the sea: we are in the Barceloneta facing the Mediterranean Sea. The views inspire us, and the environment allows us to enjoy a healthy life: doing sports, arriving by bike or walking or eating outdoors.
• Flexible Remuneration with health insurance, transportation, childcare and food. You can also enjoy coffee, infusions, and fresh fruit every day.
• You will get a 50% discount on our collections.

Expected salary

Location

Barcelona

Job date

Sat, 26 Oct 2024 22:34:26 GMT

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