Desigual
Job title:
Customer Service Analyst
Company:
Desigual
Job description
If you consider yourself a team player, customer focus, dynamic, you also are a fashion passionate, we have an opportunity for you in our offices in Barceloneta. Requirements:
- Bachelor’s degree
- 5 years of experience in a similar position. Valuable in Customer Service or similar.
- Knowledge in Salesforce Service would be valuable.
Key Responsibilities:
- Track the main KPIs of the call center.
- Propose improvements and implement them to improve productivity and customer service.
- Analysis of the different channels.
- Identify and propose improvements in internal processes and cases.
- Detect and propose customer experience improvements with the Contact Center.
- Manage internal incidents.
- Internal coordination to prevent incidents
What we offer you?
- 4-day work-week: we work 34 hours within a 4-day work week to enhance creativity and balance. In addition, we have flexibility of time in and out.
- Offices open to the sea: we are in the Barceloneta facing the Mediterranean Sea. The views inspire us, and the environment allows us to enjoy a healthy life: doing sports, arriving by bike or walking or eating outdoors.
- Flexible Remuneration with health insurance, transportation, childcare and food. You can also enjoy coffee, infusions, and fresh fruit every day.
- You will get a 50% discount on our collections.
Expected salary
Location
Barcelona
Job date
Sat, 26 Oct 2024 22:34:26 GMT
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