Customer Service Agent – Edinburgh Airport

Location:

Edinburgh (EH3) – Midlothian, Scotland, United Kingdom

Salary:

Up to £12.91 per hour

Type:

Contract

Start Date:

ASAP

Contract Period:

Contract

Main Industry:

Search Customer Service & Call Centre Jobs

Other Industries & Skills:

Customer services, Transport, Logistics & Distribution

Advertiser:

Bluetown

Job ID:

132691757

Posted On:

10 February 2026

Job Title: Customer Service Agent

Location: Edinburgh Airport

Salary: GBP12.91 per hour

Contract Type: Full -time, Fixed Term until 31/10/2026

Hours: 37.5 hours per week, between Monday – Sunday (shift work)

About the Company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Key Responsibilities:

* Greet passengers and provide friendly, professional assistance throughout their journey
* Assist passengers with check-in procedures, luggage handling, and boarding processes
* Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details
* Ensure compliance with airline and airport regulations, including security and safety protocols
* Collaborate with colleagues and stakeholders to maintain efficient and smooth operations
* Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding
* Perform administrative tasks, including data entry, documentation, and reporting as required
* Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual

Qualifications:

* Prior experience in customer service, hospitality, or related fields is advantageous
* Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus
* Ability to work efficiently in a fast-paced environment while maintaining composure under pressure
* Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs
* Demonstrated problem-solving abilities and a proactive approach to resolving issues
* Attention to detail and accuracy in handling passenger information and documentation

Benefits:

* Access to Employee Assistance Programme and wellness initiatives
* Comprehensive training and development programmes
* Free onsite parking whilst at work
* Retirement savings plan with employer contributions
* Career advancement opportunities within the aviation industry

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Please click the APPLY button to submit your CV and covering letter.

Candidates with experience or relevant job titles of; Customer Services Executive, Customer Service Representative, Customer Support, Customer Service Executive, Customer Services, Customer Service Consultant, Customer Service Administrator, Hospitality, Retail, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role.

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