Italy, Rome
Airport Customer Service
30-Mar-2026
Ref #: 32017
How you’ll help us Keep Climbing (overview & key responsibilities)
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.
Summary of Responsibilities:
- Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.
- Proactively greets customers, assesses their needs, explains Delta’s available technology alternatives, and directs them appropriately.
- Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
- Displays a positive image of Delta.
- Keeps customers informed while ensuring high‑quality service delivery.
- Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.
- Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements.
- Subject to rotating shifts and off‑days.
- May require outside work.
- Practices safety‑conscious behaviors in all operational processes and procedures.
- Additional tasks may be required based on operational and business demands.
What you need to succeed (minimum qualifications)
- Must have valid authorization to live and work in the EU at the time of application. Delta does not provide visa sponsorship for this role.
- Fluent in English and Italian (written and oral).
- Candidates must be eligible to live and work in Italy.
- Demonstrates expertise in operations and strong customer service and teamwork skills.
- Must be able to type a minimum of 30 wpm to effectively use the agent’s computer systems.
- Embraces diverse people, thinking, and styles.
- Consistently prioritizes safety and security of self, others, and personal data.
- Must have the flexibility to work in an operation with varying shifts, extended hours, and “on‑call” requirements.
- Strong written and verbal communication skills.
- Must be approachable and possess interpersonal skills that foster trust and respect.
- Ready to manage conflict and resolve problems effectively.
- Must be performing satisfactorily in current position.
- Must be willing to support seasonal stations such as CTA (Catania, Sicily), OLB (Olbia, Sardinia), and NAP (Naples, Campania) during business needs, especially in busy seasons.
- High school diploma or equivalent.
What will give you a competitive edge (preferred qualifications)
- Check‑in, gate, and general airport operations experience.
- Knowledge of SNAPP, Delta Matic, and other relevant airport technology.
- Three years of Airport Customer Service experience.
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