Customer Service Advisor Stafford

Customer Service, support, coordination

Customer Service Advisor, Stafford
Temporary roles available
£11.68-£13 per hour
Full-time hours

We are a dynamic and customer-focused company that values excellence in service. As a market leader in our industry, we pride ourselves on delivering top-notch customer experiences. We are currently seeking a passionate and dedicated Customer Service Advisor to join our team.
Role Overview
As a Customer Service Advisor, you will be the first point of contact for our valued customers. Your primary responsibilities will include answering customer enquiries, providing product recommendations, and ensuring customer satisfaction. You’ll play a crucial role in maintaining our reputation for exceptional service.
Key Responsibilities

Responding to Customer Enquiries : Handle customer queries via phone, email, and other communication channels promptly and professionally. Product Recommendations : Assist customers by suggesting suitable products or services based on their needs. Database Management : Update and maintain customer information in our company database. Order Processing : Track and process new orders, refunds, and payments as necessary. Handling Complaints : Address customer complaints with empathy and find effective solutions. Escalating Issues : Collaborate with technical teams or other product experts to resolve complex problems. Administrative Tasks : Perform assigned administrative duties under the supervision of your manager. Qualifications and Skills

Experience : Previous experience in customer service is preferred, especially in the private hire or transport industry. Communication : Clear telephone voice, confident and polite manner, and excellent spoken and written English. Adaptability : Willingness to work flexible shifts, including weekends. Computer Literacy : Proficiency in basic computer skills and keyboard use. Customer Care : Strong customer service skills, ability to handle difficult calls calmly and professionally. Why Join Us?
Be part of an award-winning team. Opportunity for career growth and development. Contribute to our commitment to exceptional customer service. How to Apply
If you’re enthusiastic, adaptable, and passionate about customer service, we’d love to hear from you! Please submit your resume to

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