Customer Service Advisor – Kitchenaid // Finnish & English
Konvert
You side with the customer! A customer becomes your customer. Because you are ready to help through various channels. Customers call, write, text, email and chat with you when they need help. And there you are: a calm rock, a beacon of knowledge and kindness. Sometimes you call to follow up. Until your customer is a satisfied customer. You do this with handy tools and methods that we have prepared for you.Function and extras
You can speak one of these languages/language combinations perfectly:
Zich voorstellen aan de telefoon De identiteit en de gegevens van de gesprekspartner controleren (klantnummer, adres, …). Het doel van de oproep kenbaar maken of identificeren (bestelling, verkoop, informatie, reclame, bijstand, …). Digitale opvolgingsdocumenten van de oproep invullen. De klant oriënteren en zijn oproep naar de gepaste gesprekspartner doorschakelen (technicus, verkoper, klantverantwoordelijke, …). De klant informeren over de kenmerken van de producten De klant adviseren bij zijn keuze. De beschikbaarheid van het product, de dienst controleren De gegevens van de bestelling, de reservatie, … invoeren. Contact opnemen met klanten en potentiële klanten De producten en diensten van de onderneming voorstellen (nieuwe producten, bijkomende verkoop, …)
We expect a lot of talent from you. Fortunately, you get a lot in return: not just any job, but a really fun job in a large but close-knit and collegial team. Berchem, Anvers
Wed, 04 Sep 2024 02:40:14 GMT
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