Customer Service Advisor – ARC

What you will do  

Based within our Customer Monitoring Centre in Cheetham Hill – Manchester, our Customer Service Advisors are the first point of contact for all of our customers, support with everything from account queries, technical support to live Monitoring. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace. 

What we offer

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders including Customer Service
• Dedication to safety through our Zero Harm policy
• Access to business resource groups

How you will do it  

In this role you will be interacting with live activations from customers Security and Fire systems and liaise with Police and Fire control when needed. We work around the clock, it is a fully office based role, following the shift pattern of 2 days (7am – 7pm), 2 nights (7pm-7am) and 4 off.

It is an important role, where you will proactively respond to customer service calls in line with company processes and procedures, providing customers with advice on how to operate and test their security system. You will be booking engineer visits and liaising with engineers and customers regarding bookings. Maintaining customer confidentiality at all times is essential in this role. 

Required  

• To be customer focused with a proactive, can-do attitude
• Adhere and deliver our company Values
• We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business.
• This is a customer focus role so an excellent telephone manner
• Attention to detail and excellent spoken and written English is essential
• IT literacy

Preferred 

• Any contact centre or customer service experience will be an advantage.

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